What would you do when reality sneaks up and slaps you in the face? What would you do if you realized that in reality you are earning less then minimum wage?
What would you do? and how would you get there?
I need help.
I have clawed my way off welfare. Yes, I was a welfare mom for 3 years after my daughter was diagnosed with special needs. She needed me and I was glad to be there. During that time I also volunteered alot in the community. I was the chair of my daughter’s School Advisory Council. I volunteered in the school. I volunteered at the food bank. I gave while being there for my daughter and was grateful I had that chance.
Then 2 years ago I began the process of going back to work. I got a job. I still have that job today. However the job has changed and changed dramatically.
When I was hired in Sept 2008, I was hired by a third party call center( there are lots of these out there) to work for a Fortune 500 American Internet Service Provider ( the company I work on behalf of does tv and phone too). I am the voice of the company for those who are having trouble with their internet service.When hired I asked for and got a decent day shift so I could spend time with my daughter Rachel.
I worked hard, still do. My quality scores are always in the top 10% of the company and I have never received a bad customer satisfaction survey. Infact I have been employee of the month and have qualified for excellence awards.
June 2009 rolls around and the third party call center wants to shut down the call center where I worked, and have everyone who works on behalf of the client go work from home. To keep your job you had to:
- buy or lease a computer that met there specs
- have high speed internet that you pay for each month
- buy a headset that met the needs of the client as well.
- take whatever shift came your way. Right now I work 3 evenings a week and every weekend (meaning less time with daughter).
My work related expenses total $275 a month( these are expenses that are NOT paid for by the company) when you take that off my wage of $9.55 an hour I earn $7.72 hr or $120 more then what I did on welfare in Toronto. I now earn,by working from home, less then minimum wage. What would you do? and how would you get there?